Take your own backup, any time
In TallyPrime 7.0 or later, press Alt+Y (Data) › Backup & Restore › Backup, and save to your shared drive or folder. The file lands on your own device. Tally explains each option in its backup and restore help.
Support 7 days a week · WhatsApp, phone & e-mail
Help centre for TallyoCloud customers
Can't connect, printer missing, need yesterday's data back or a TVU error on screen? Start here. Each fix below is written for TallyPrime on your TallyoCloud cloud server, device by device, and a real engineer is a WhatsApp message away if you get stuck.
- Engineers who know TallyPrime and Remote Desktop
- Daily automated backups, 30-day retention
- We never ask for your passwords
Updated 2026-10-06
Help launcher
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Pick your device to see the right connect guide.
- App to useWindows App or Remote Desktop
- You'll needSee the device tabs below
Quick answer
TallyoCloud support helps customers who run TallyPrime on our cloud servers. WhatsApp +91 97168 56953 with your username, your device and a screenshot of any error, or e-mail tallyocloud@gmail.com. Support 7 days a week. This page covers connecting from every device, printing, backups and restores, passwords and two-step login, TVU errors and GST due dates.
Service status
Tally Cloud not working? Is it us, or the connection?
If something goes wrong on our side, we message affected customers on WhatsApp, so check your chat with us first. Not heard from us? This 60-second check finds most problems before you need a ticket.
Open any website
If nothing loads, the problem is your internet, not the server. Switch to a phone hotspot and try again.
Update your app
Update Windows App from the App Store or Google Play. On a PC, run Windows Update for Remote Desktop Connection.
Reconnect once
Close the Remote Desktop app fully, reopen it and connect again. If you're back before the disconnected-session limit, TallyPrime is where you left it.
Note the error
Still stuck? Screenshot the exact message, note the time and WhatsApp it to us with your username.
Common Tally Cloud errors and what they mean
| What you see | What it usually means | What to do |
|---|---|---|
| Your credentials did not work, or the password prompt keeps coming back | The username or password differs from what we set, or Caps Lock is on. | Copy the username exactly from our welcome message. After two failed tries, stop and WhatsApp us, because repeated attempts can lock the login. |
| Error code 0x204 in Windows App | Your device can't reach our gateway: a blocked office network, a VPN or a mistyped address. | Try a phone hotspot, switch off any VPN and check the address against our welcome message. |
| An authentication error has occurred. The function requested is not supported | Your Windows PC is missing security updates. | Run Windows Update, restart and connect again. |
| Maximum Tally Virtual User (TVU) limit exceeded | More TallyPrime windows are open over remote sessions than your licence has TVUs. | Close extra TallyPrime windows. See TVU limits below. |
| TallyPrime opens in Educational mode | The TVU limit is reached, or the licence hasn't reached Tally's servers for 30 days. | Close extra instances. If it persists, WhatsApp us and we check the licence with you. |
| Session freezes, lags or keeps reconnecting | Unstable Wi-Fi or mobile data, rarely the server. | Move closer to the router or use a cable, and pause large downloads and video calls. Read our internet speed guide. |
| DSC token not detected when signing a GST or ITR filing | The USB token isn't being passed through to the session, or its driver is missing on your device. | Follow our DSC token guide, then WhatsApp us if the token still doesn't appear. |
| Printer missing, or prints come out blank | Printer sharing is off, or the session started before you ticked it. | See printing and exports below. |
Our uptime commitment, maintenance windows and incident process are in the TallyoCloud SLA.
Connect from your device
The right app for every screen
Your server, data and TallyPrime are the same everywhere. Only the Remote Desktop app changes. We open the tab for the device you're on; tap another to switch. New customer? See how setup works first.
Windows 10 · Windows 11 · nothing to install
Windows: Remote Desktop Connection
- Double-click the connection file from our welcome message, or open Remote Desktop Connection from the Start menu and enter the server and gateway details we sent.
- The first time, click Show Options › Local Resources, tick Printers, then under More tick the drive you want exports saved to.
- Sign in with your username and password, then approve the two-step login prompt. TallyPrime opens as usual.
Microsoft advises Windows users to keep using its Remote Desktop app for Remote Desktop Services connections like ours, rather than the newer Windows App.
How Tally RDP worksAt a glance
- App
- Remote Desktop Connection
- Works on
- Any Windows 10 or 11 edition
- Local printers
- Yes
- Save exports to PC
- Yes, shared drives
- Password change: press Ctrl+Alt+End in the session.
macOS 14 or later · Apple silicon & Intel
Mac: Windows App
- Install Windows App from the Mac App Store. It's free and replaces Microsoft Remote Desktop.
- Open our connection file, or click + › Add PC and enter the details we sent. You don't need a Microsoft account.
- Edit the PC: tick Printers on the Devices & Audio tab and add your Downloads folder on the Folders tab.
- Connect, enter your password and approve the two-step prompt. TallyPrime opens in a Mac window.
TallyPrime leans on function keys. Hold fn with F2, F4 and the rest, or set the top row to act as standard function keys in your Mac's keyboard settings. More in our Tally Cloud shortcut keys guide.
Full guide: Tally on MacAt a glance
- App
- Windows App (free)
- Needs
- macOS 14 or later
- Local printers
- Yes, generic driver
- Save exports to Mac
- Yes, shared folder
- Shortcuts misbehaving? Control+Command+K turns on scancode mode (Microsoft).
iOS / iPadOS 26.0 or later
iPhone and iPad: Windows App Mobile
- Install Windows App Mobile from the App Store (free).
- Tap + › PC and enter the server, gateway and username from our welcome message.
- Sign in and approve the two-step prompt. On an iPad, pair a hardware keyboard for voucher entry.
If your iPhone or iPad can't update to iOS 26, the app won't install. Use a laptop or a newer tablet instead.
Tally on iPhone, iPad & AndroidAt a glance
- App
- Windows App Mobile
- Needs
- iOS / iPadOS 26.0+
- Local printers
- No, use PDF
- Save exports
- Yes, device storage
- To print: e-mail the PDF to yourself with Ctrl+M, then use AirPrint.
Android 11 or later · Chromebooks with Play Store
Android and Chromebook: Windows App
- Install Microsoft's Windows App from Google Play (free).
- Tap +, add a PC and enter the server, gateway and username we sent.
- Sign in and approve the two-step prompt. Turn the phone sideways, or use a keyboard on a tablet or Chromebook.
Some school or office Chromebooks block the Play Store. Ask whoever manages the device, or connect from another one. Our Chromebook and Linux guide covers both cases.
Tally on Android phones and tabletsAt a glance
- App
- Windows App (Google Play)
- Needs
- Android 11+ or Play Store
- Local printers
- No, use PDF
- Save exports
- Yes, device storage
- Share fast: export a PDF, then send it from your phone by WhatsApp or e-mail.
Ubuntu · Fedora · Mint and most distributions
Linux: Remmina
- Install Remmina, the free open-source Remote Desktop client. Ubuntu desktops usually include it.
- Create an RDP profile with the server, username and gateway settings we sent, and share a local folder for exports.
- Connect, enter your password and approve the two-step prompt.
Microsoft makes no Windows App for Linux, so Remmina, or FreeRDP if you prefer the command line, is the standard choice.
Tally on Linux, Ubuntu and ChromebookAt a glance
- App
- Remmina or FreeRDP
- Needs
- Any desktop Linux
- Local printers
- Varies, test yours
- Save exports
- Yes, shared folder
- Wrong keyboard layout? Set the layout in the Remmina profile to match your keyboard.
Minimum versions from the Mac App Store, App Store and Google Play listings for Microsoft's apps; printer support from Microsoft's Windows App feature comparison. Checked October 2026.
Printing and exports
Print on your own printer, save files to your own device
On Windows and Mac, your printers are shared into the cloud session. Each one appears as printer name (redirected n), and TallyPrime lists it when you press Ctrl+P. Nothing needs installing on the server.
Set an export folder once
- Share a drive or folder from your device (see the connect steps above). Inside the session it shows under This PC, with a path starting \\tsclient\.
- In TallyPrime, press Alt+E (Export) › Configuration and set the export folder to that shared drive. Tally lists every option in its export help.
- From then on, Ctrl+E saves the current report as Excel or PDF straight to your own computer.
Dot-matrix, pre-printed stationery or thermal rolls? These need testing over Remote Desktop. Our guide to printing from Tally on Cloud covers each case and the fixes.
| Device | Local printer | Best way to get a PDF out |
|---|---|---|
| Windows PC | Yes | Shared drive |
| Mac | Yes | Shared folder |
| iPhone, iPad | No | E-mail it (Ctrl+M) or device storage |
| Android, Chromebook | No | E-mail it or device storage |
| Linux (Remmina) | Test it | Shared folder |
Source: Microsoft's Windows App platform comparison. Macs print through a generic driver, so check margins on your first invoice.
Backups and restores
Deleted the wrong vouchers? Get yesterday back.
Daily automated backups run on every server, with 30-day retention, stored away from the server itself. A restore never overwrites your live company until you say so.
Tell us what and when
Send the company name and the date and time you want to go back to, plus what went wrong.
We restore it alongside
The backup goes into a separate folder, so your current data stays untouched while you look.
You check it
Open the restored copy and compare the Day Book or trial balance. Note anything entered after the backup time.
We switch over
Only after you confirm do we make the restored copy your live company.
Why backups live in India
Daily backups on Indian servers help with Rule 46(8) of the Income-tax Rules. See what Rule 46(8) says, our Tally data backup guide and how we secure your data.
Users, passwords and 2FA
Who can sign in, and how to change it
There are two separate layers: your cloud login, which we manage with you, and the users inside TallyPrime, which your company administrator controls.
How to change your Tally Cloud password
From a Windows PC, press Ctrl+Alt+End inside the session and choose Change a password. It applies on every device from your next sign-in. Forgotten it, or on a Mac or phone? WhatsApp us from your registered number; we verify you, then reset it.
Two-step login and a new phone
Every sign-in asks for a second step after your password: a one-time code or an approval on your phone. Changed or lost your phone? Tell us straight away. We switch off the old second factor and set up the new one once we've confirmed it's you.
Add a user or remove a leaver
The account owner asks from the registered WhatsApp number or e-mail. We create the Windows login for a new person, or disable a leaver's login and end their session. Each extra user changes your plan on our pricing page; teams should read multi-user setup.
Users inside TallyPrime
Company passwords, user roles and TallyVault are set inside TallyPrime by your administrator, not by us. Keep your TallyVault password safe: Tally's TallyVault help warns that a forgotten one can't be recovered, and nor can the data.
We never ask for your passwords. Not your cloud password, not your one-time code and not your Tally.NET password. Anyone who asks for them in our name isn't us.
TallyPrime updates and licences
Upgrades, reactivation and TVU limits
- Updates when you're ready. TallyPrime 7.1 is the current release (release notes). New releases need an active TSS. Tell us when to upgrade; we take a backup first and pick a time that suits you.
- Reactivation on a screen-share. If TallyPrime asks to reactivate, we join a screen-share and you type your Tally.NET ID and password yourself, following Tally's reactivation steps.
- TVU limit errors. Tally counts every TallyPrime window opened over Remote Desktop as one Tally Virtual User. Go over the limit and you see "Maximum Tally Virtual User (TVU) limit exceeded", and that window opens in Educational mode.
- One licence, one business. Your licence serves only your company; Tally calls sharing it across different companies a violation.
1remote user included with Silver
10concurrent remote users with Gold
₹125per extra user a month, paid to Tally
Source: Tally Solutions' Tally Virtual User FAQ. TVU packs are billed annually plus GST. Tally also switches to Educational mode if a licence can't reach its servers once in 30 days.
Due-date support calendar
GST, TDS and ITR dates we plan around
GST filing days, TDS deadlines and the audit season are when your team can least afford a login problem. Pick a month to see what's due, counted from today's date on your device.
Coming up
Statutory dates under the CGST Rules and the Income-tax law, checked on 6 October 2026. The AY 2026-27 audit dates shown follow CBDT's 28 September 2026 extension. Deadlines can change by notification, so confirm on gst.gov.in or incometax.gov.in before you file.
The monthly pattern
| Date | What's due |
|---|---|
| 7th | TDS and TCS deposit for last month (30 April for March) |
| 10th | GSTR-7 (GST TDS) and GSTR-8 (e-commerce TCS) |
| 11th | GSTR-1 for monthly filers |
| 13th | Quarterly GSTR-1 or the optional IFF for QRMP filers |
| 20th | GSTR-3B for monthly filers |
| 22nd / 24th | Quarterly GSTR-3B (QRMP), depending on your state |
| 25th | PMT-06 tax payment in the first two months of a quarter (QRMP) |
Yearly: advance tax on 15 June, 15 September, 15 December and 15 March; quarterly TDS statements by 31 July, 31 October, 31 January and 31 May; ITR-1 and ITR-2 by 31 July; non-audit business returns by 31 August, as the Budget 2026 change set out; tax audit report by 30 September and audit-case ITRs by 31 October; GSTR-9 by 31 December. For AY 2026-27, CBDT moved the audit report to 21 October 2026 and audit-case ITRs to 21 November 2026.
Closing the books for the year? Work through our TallyPrime year-end checklist.
What we do around due dates
- Same support hours on due dates. Support 7 days a week. Message us early in the day if you're filing close to a deadline.
- Maintenance announced in advance. We tell you before any planned work, and the windows are set out in our SLA, so you can plan filings around them.
- Extra users for the season. Need two more people for the audit rush or March? Ask before the rush so their logins are ready. Each one needs a TVU on your licence.
- Sign in to GST a day early. TallyPrime 7.1 can keep you logged in to your GST account for up to 30 days, per its release notes.
- Back up before big changes. Our backups are daily; your own Alt+Y backup captures the minute before a large import.
Raise a ticket
Reach a person who knows Tally
Support 7 days a week. Pick the channel that fits the problem.
Fastest for most problems, because you can send screenshots and error messages.
+91 97168 56953Call
Best when nobody in your office can sign in, or you're up against a filing deadline.
+91 97168 56953For restores, user changes, invoices and anything that needs a written record.
tallyocloud@gmail.comWhat to send with your ticket
- Your username, never your password or one-time code.
- Your device and app, for example "MacBook, Windows App".
- The exact error, as a screenshot, and the time it happened.
- The TallyPrime company and what you were doing at the time.
| Priority | Examples |
|---|---|
| Urgent | The server is unreachable, nobody can sign in, or data looks missing. |
| High | One user can't connect, printing fails for a team, or a TVU or licence error. |
| Normal | How-to questions, new users, password resets and add-on installs. |
Response targets for each level are in our service level agreement.
Not happy with how we handled something? E-mail our Grievance Officer at tallyocloud@gmail.com with “Grievance” in the subject. As India's IT Rules, 2021 require, we acknowledge a complaint within 24 hours and resolve it within 15 days; the full process is on our contact page. Your rights are also set out in our Terms of Service and Privacy Policy.
FAQ
TallyoCloud support: common questions
How do I change my Tally Cloud password?
From a Windows PC, press Ctrl+Alt+End inside your cloud session and choose Change a password. The new password then works on every device from your next sign-in. On a Mac, iPhone, iPad, Android phone or Chromebook, or if you have forgotten it, WhatsApp us from your registered number and we verify you and reset it. Your TallyPrime company password is separate and is changed inside TallyPrime.
Tally Cloud is not working. What should I check first?
Ask us on WhatsApp whether there is an incident on your server; we message affected customers when there is. Then check that other websites open, update Windows App or Remote Desktop Connection, and try a phone hotspot. Reconnect once and note the exact error and the time. If TallyPrime opens in Educational mode, your Tally Virtual User limit has probably been exceeded.
How do I restore an older backup?
Send us the company name and the date and time you want to go back to. We restore that backup into a separate folder first, so you can check it without touching your current data, and switch over only when you confirm. Entries made after the backup time are not in the restored copy. You can also take your own backup at any time with Alt+Y in TallyPrime.
Why doesn't my printer show up in Tally Cloud?
Printer redirection is probably switched off. On Windows, tick Printers under Show Options, then Local Resources, in Remote Desktop Connection. On a Mac, tick Printers on the Devices & Audio tab of the PC in Windows App. Then sign out of the session fully and reconnect. iPhone, iPad, Android and Chromebook cannot redirect printers, so export a PDF and print it from the device.
What does 'Maximum Tally Virtual User limit exceeded' mean?
More TallyPrime windows are open over remote sessions than your licence has Tally Virtual Users (TVUs). Silver includes one and Gold includes ten, and every open TallyPrime instance uses one, so a person with two Tally windows uses two. Close the extra windows, ask colleagues to exit TallyPrime when they finish, or buy extra TVU packs from Tally Solutions or your Tally partner.
What are your support hours and how do I reach you?
Support 7 days a week. WhatsApp on +91 97168 56953 is the fastest route because you can send screenshots; you can also call the same number or e-mail tallyocloud@gmail.com. Send your username, your device and the exact error, but never your password. Urgent problems, such as nobody being able to sign in, are handled first, and the response target for each priority level is set out in our SLA.
Can you add a new user or remove someone who has left?
Yes. The account owner messages us from the registered WhatsApp number or e-mail address. For a new person we create a Windows login and send the connection details; for someone who has left, we disable the login and end any open session. Each extra remote user also needs a Tally Virtual User on your TallyPrime licence, and your plan's per-user fee applies.
Related guides
How to print from Tally on Cloud
Printer redirection on Windows and Mac, PDFs on phones, and dot-matrix and thermal printer tips.
Printing guideTally Virtual User (TVU) explained
How Tally counts remote users, what Silver and Gold include, and how to clear the limit error.
TVU guideIs Tally on Cloud safe?
Private servers in India, two-step login, encrypted backups and logged staff access, control by control.
Security & backups
Setup within one business day
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