Moving TallyPrime to the cloud, running it on a Mac or iPad, or working out what it costs for your team? Pick whatever is easiest: WhatsApp, a call, a callback, a 15-minute demo or e-mail. Someone who knows both Tally and Remote Desktop will answer.
The fastest way to contact TallyoCloud is WhatsApp on +91 97168 56953: tap any green button and a short message with a reference code is ready to send. You can also call the same number, request a callback, book a 15-minute live demo or e-mail tallyocloud@gmail.com. We answer in English and Hindi.
Every route reaches the same small team. Choosing the right one, and having two or three details ready, usually gets you a complete answer in one reply instead of five.
Fastest for quick questions, screenshots and setup help. The message is pre-typed; you press send.
+91 97168 56953Talk through your users, devices and licences with an engineer, or ask for a callback below.
+91 97168 56953For written quotes, GST invoices, purchase orders, documents and anything you want on record.
tallyocloud@gmail.com| Your question | Best route | Have this ready |
|---|---|---|
| What will it cost for my team? | WhatsApp or a call on +91 97168 56953. Plans start at ₹799/month plus GST; compare them on our pricing page. | How many people use Tally, whether they work at the same time, and your TallyPrime licence (Silver or Gold). |
| Will it work on my Mac, iPad or Android phone? | A 15-minute live demo. Pick the Mac slot if you use a Mac. | Your device and its OS version. On a Mac, Microsoft’s free Windows App needs macOS 14 or later. |
| I want to try it with my own books | Start the 7-day free trial, or ask us to set it up on a call. | A recent Tally backup. We explain the encrypted upload; never send company data by e-mail or chat. |
| I need a written quote, purchase order or GST invoice | E-mail tallyocloud@gmail.com. | Billing name, billing address and your GSTIN, if you want input tax credit. |
| My server won’t connect (existing customer) | Run the 60-second check under service status, then WhatsApp us. | Your username (never the password), your device and app, the exact error and the time it started. |
| Refund, cancellation or a plan change | E-mail us after reading our refund and cancellation policy. | Your account name and the invoice number. |
| A complaint or a personal-data request | Our Grievance Officer at tallyocloud@gmail.com. | “Grievance” or “Privacy request” in the subject, and the account concerned. |
Tap any WhatsApp button on this page and the chat opens with a ready message ending in ref: contact. The code tells us which page you came from, so we can skip the basics. Nothing is sent until you press send.
Honest reply times. Support 7 days a week. During support hours a person reads every chat and answers in the order it arrived. Outside them, your message waits safely and we pick it up when the team is back. You won’t get a bot pretending to be a person, and we don’t promise a reply time we can’t staff.
To get a useful answer in one reply, tell us:
Never send passwords, OTPs, Tally.NET login details or your company data on WhatsApp or e-mail, and our team won’t ask for them. When it’s time to move your books, we use an encrypted upload instead; see how data migration works and how we keep your data safe.
Illustration of the pre-filled chat. You still choose whether to send it.
Ring us during support hours, or leave three details and we’ll call you. During support hours we call back as soon as a team member is free; requests made outside them are called in the next support window.
+91 97168 56953What happens on the call:
New to the idea? How Tally on Cloud works explains the four setup steps in five minutes, so the call can focus on your setup.
Three fields, no CAPTCHA puzzle, no card.
Watch TallyPrime run on a cloud server over a screen-share, using sample data, so you share nothing about your business. Pick a standard demo or a separate Mac demo, a day, a time and a language; we confirm the exact slot on WhatsApp.
Most connection, printing and restore questions have a step-by-step answer in the help centre. If something goes wrong on our side, we message affected customers on WhatsApp, so check your chat with us before anything else.
Connect from Mac, Windows, iPad, Android or Linux, set up printing, restore a backup and manage users.
Open the help centreCan’t connect? A 60-second check tells you whether it’s your internet or our server, plus common error codes.
Check statusOur uptime commitment, maintenance windows and how quickly we respond to each kind of problem.
Read the SLAGST invoices, plan changes, cancellation and Tally Virtual Users. For an invoice copy, e-mail tallyocloud@gmail.com.
Browse the FAQWith all four in your first message, we can usually start fixing it without a back-and-forth.
Message supportTallyoCloud is an independent cloud hosting provider and is not affiliated with, endorsed by or sponsored by Tally Solutions Pvt. Ltd. TallyPrime is a trademark of Tally Solutions Pvt. Ltd. Tally’s own hosted service is a different product; see TallyPrime Cloud Access compared. Read more about TallyoCloud.
We list only offices where our own team works. Today that is our registered office in New Delhi:
202, Dev Bhavan, Nehru Place, New Delhi, Delhi 110019
Please message before visiting so the right person is there. If someone claims to be a local TallyoCloud branch or reseller in another city, check with us on +91 97168 56953 before you pay anything.
Your Tally server is a different place: it runs in a data centre in Mumbai that restricts physical access. All setup and support happens remotely, which is why we can help businesses anywhere in India.
If normal support hasn’t solved something, or you want to complain about our service, content on our servers or how we handle personal data, write to our Grievance Officer at tallyocloud@gmail.com with “Grievance” in the subject. Include your name, number, the account concerned and what happened. It costs nothing.
By e-mail, so there is a dated record of your complaint.
You get a reply confirming we have it and who is handling it.
We tell you what we found and what we did about it.
Not satisfied? The Rules let you appeal to the Grievance Appellate Committee.
Timelines from Rule 3(2) and Rule 3A of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (MeitY, as updated on 6 April 2023). The appeal window runs from the date you receive the Grievance Officer’s reply.
Under the Digital Personal Data Protection Act, 2023, you can ask us to:
Send privacy requests to the same address with “Privacy request” in the subject, or WhatsApp us from your registered number. We confirm it’s really you before we change or delete anything. If you’re not satisfied with our answer, section 13 lets you complain to the Data Protection Board of India once you have used our grievance process.
Most duties under the DPDP Rules, 2025 apply from 13 May 2027, but we already handle these requests today. Our privacy policy explains what we collect, why, and how long we keep it.
Support 7 days a week. In those hours a person, not a bot, answers WhatsApp, phone and e-mail, in English or Hindi. You can report a server problem on WhatsApp at any time, and the response time for an outage on your plan is written in our SLA. Any extended hours around GST and income-tax due dates are announced in advance on our support page.
During support hours we call back as soon as a team member is free, taking requests in the order they arrive. If you ask outside support hours, we call in the next support window. We don’t publish a callback time we can’t staff. We use your number only to answer your request and for service messages you agree to, as our privacy policy explains.
E-mail our Grievance Officer at tallyocloud@gmail.com with “Grievance” or “Privacy request” in the subject line. As India’s IT Rules, 2021 require of hosting providers, we acknowledge a complaint within 24 hours and resolve it within 15 days. Requests to see, correct or erase your personal data, or to withdraw consent, are handled under the Digital Personal Data Protection Act, 2023.
Our WhatsApp and phone number is +91 97168 56953. Tap any WhatsApp button on this page and the chat opens with a short message and a reference code already typed, so we know which page you came from. Nothing is sent until you press send. Save the number as TallyoCloud so setup messages and any incident updates from us are easy to find.
English and Hindi. Choose either when you book a demo, or tap the Hindi WhatsApp button and the opening message is typed in Hindi for you. Most help-centre articles are in English, but we can walk you through any step in Hindi on a call. We list only the languages our team speaks fluently today, so you never get a translation app pretending to be support.
No. TallyoCloud is an independent cloud hosting provider and is not affiliated with Tally Solutions Pvt. Ltd. We host the TallyPrime licence you buy from Tally or its partners on a private Windows server, and we support the server, the connection and your devices. Licences, TSS renewals and Tally Virtual User packs are bought from Tally or an authorised partner.
Please message us before you visit so that someone who knows your setup is there to meet you. You never need to visit, though: setup, data migration and training all happen over WhatsApp, phone and screen-share. Your Tally server itself runs in a data centre in Mumbai, which restricts physical access and is not open to visitors.
Sign-up, server setup, data move and your first login, step by step.
See the four stepsA private server from ₹799/month plus GST, with what is and isn’t included.
Compare plansHow full TallyPrime runs on a MacBook without Parallels, and what to expect from the keyboard and printing.
Read the Mac guideBuy your Tally RDP server and we migrate your company data, set up your users and walk everyone through their first login. Want to test first? Try it free for 7 days.